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Support


Support Information
  • 01. How do I submit my driver’s license?

    We require a clear and legible image of your valid driver’s license. If there is a co-signer or co-borrower on the loan, we’ll need a scan of his or her driver’s license as well. You can take the image using your smartphone camera or via a scan and upload it to our secure loan processing portal.

  • 02. Can I use a co-signer?

    Yes. A co-signer is subject to all the same terms and conditions as you.

  • 03. How do I provide proof-of-insurance?

    We require an image of your current insurance card or policy statement. This document should show your name and address, the VIN, make, and model of your current vehicle, your coverage summary and policy effective dates, and the name and address of your insurance company. You can upload it to our secure loan processing portal.

  • 04. What does my Vehicle Service Contract cover?

    We offer Vehicle Service Contracts from one of the most respected providers of such contracts in America. They offer a range of mechanical breakdown coverage and terms at various price points. Your loan consultant can advise you further on the options.

  • 05. What is GAP coverage?

    GAP, which is the abbreviated term for Guaranteed Asset Protection, sometimes referred to as a debt cancellation waiver, covers the difference between your loan balance and insurance proceeds in the event of a total loss of your vehicle. With GAP coverage, you won’t be out-of-pocket to pay off the vehicle loan balance should a total loss occur. Certain terms and conditions apply.

  • 06. I didn’t receive my documents.

    Call us at 877-4FIWIZE or send an email to support@fiwize.com.

Vehicle Service Contracts

A vehicle service contract (VSC) is a great way to cover service repairs that inevitably come with ownership. It not only allows you to protect your investment, it provides you with a reliable way to make payments that fit within your budget, so you can avoid any large or unexpected bills for covered repairs.

We offer a variety of plan coverages – and, in most cases, the cost of the vehicle service contract can be added to your auto loan. It’s a great way to know you are protected against a major bill in the event something goes wrong with your vehicle unexpectedly.

There is no obligation to purchase a vehicle service contract with your FiWize auto loan…but for just a few dollars each month added to your payment, it can provide you “peace of mind” with the knowledge that you are covered (subject to the terms and conditions of the plan selected).
Your FiWize loan consultant will discuss with you the various plans and costs.

GAP Coverage

In the event of an accident that totals your vehicle, GAP coverage, an optional add-on coverage, can help cover the “gap” between the amount owed on your vehicle loan vs. the amount that your insurance company designates as the vehicle’s actual cash value (ACV).  The actual cash value is what your insurer will say your car is worth; it’s not a replacement value. GAP coverage is a great way to protect yourself knowing that you won’t have to reach into your pocket in such an event. Your FiWize loan consultant will walk you through the value of this protection – we recommend you consider it, but as always, the choice is yours.

Note: GAP is not available in NY state.

Excess Wear & Tear Coverage

Optional Excess Wear & Tear coverage is designed to help protect you from unexpected charges should you decide to use the Buy Back Guarantee at the end of the term. Life happens. We get it. That’s why we offer the optional benefit. Excess Wear & Tear Protection has you covered from chipped paint to glass chips, scratches, interior stains, tears, and more. It is certainly worth discussing with your FiWize loan consultant.  Again, the option is always yours.